About us

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Dutyfly Solutions

Dutyfly Solutions is the leading in-flight concessionaire in Europe with almost 20 years of experience in the onboard concessions industry. Known for our personal and flexible approach, transparency, innovation, high-end quality and in-flight know-how, we are now providing over 13 airlines with our tailor-made concession services.

Dutyfly Solutions, Headquartered in Paris-CDG, is a wholly owned subsidiary of Lagardère Travel Retail (50%) and Servair (50%). Dutyfly has several operational offices within Europe that facilitate the further distribution of our services and products: DutyFly Italy (Milan and Rome); Dutyfly Spain (Madrid); Dutyfly Romania (Bucharest) and Dutyfly Luxemburg.
We provide airlines with tailor-made onboard duty free programs, carefully and uniquely designed with and for the client. Dutyfly Solutions has a problem solving attitude backed up by a strong know how on retail onboard.

We think beyond the classical categorization by offering that personalized offer based on your unique passenger adapted to destination, cabin class and flight duration. Working together with your cabin crew we make passengers onboard into buyers.

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The team

Dutyfly Solution’s team is made up of great talented and highly experienced individuals from within the in-flight market and the wider travel retail industry. The broad industry expertise and combined knowledge of the team ensures that your program will be of the highest standards.

With our ‘think outside of the box mentality’ and close to the operation strategy our team delivers innovative and custom made offerings for your airline. With in-house developers for our backend software we easily adopt our offerings to your needs and requirement. We have an extensive pool of cabin crew trainers who will work directly with your crew to deliver the perfect in-flight retail service.

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Philippe Le Goff
General Manager

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Roger Abi Jaber
Head Operations Manager

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William Graesel
VP. Sales Engineering Manager

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Baptiste Duguit
Marketing and Commercial Director

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Richard Dupuy
Financial Director


Our Positioning

Dutyfly Solutions is a B2B service with a B2C strategy. Whilst our services provide airlines with a custom-made onboard concession program, the end goal is focused on the final customer, the passenger. Together with the airline we create a program that turns passengers into buyers.

We strongly believe that a relationship with the airline should be based on equal partnership, in order to achieve customer satisfaction all our products and services are designed in close collaboration with the airline.

Our Shareholders

Dutyfly Solutions is owned by the world’s third largest travel retail specialist Lagardère Travel Retail and airline catering specialist Servair .

The experience of these two leading travel retail and distribution specialists puts Dutyfly Solutions in a unique position. We benefit from Lagardère Travel Retail’s expertise and its extensive data and product range, having access to a global wide pool of duty free and luxury suppliers and brands. Lagardère Duty Free, branch of Lagardère Travel Retail ,has over 2300 stores in travel retail in more than 25 countries and five  continents. Additionally, we can tap into Servair’s operational expertise at any phase of our own operations.


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OUR WORLDWILDE PRESENCE

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7COUNTRIES
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Roissy Charles De Gaulle / Orly / Madrid / Fiumicino / Malpensa / Prague / Bucarest Bacau / Papeete

Dutyfly Solutions conducts a growth and expansion policy.
This is why the company has a policy of development of its structure through the opening of subsidiaries in the world.




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